Potbelly Sandwich Shop

Reviews about Potbelly Sandwich Shop

• 5 / 5

  By Perspectives Of Troy
  I have ordered from Potbelly's in Troy occasionally for working lunch meetings and all have been good experiences. Easy to order, delivery on time, etc. This time, however, could have been a terrible experience if not for Clayton at the Troy Crooks Road location. BEFORE the delivery was late, he called me to tell me that the order would be late, apologized and provided me with an estimated time. When I called a half an hour later to see what what going on--I had 11 hungry folks in the meeting waiting for lunch-he apologized again and said that the order was ready, but the driver hadn't arrived. Clayton then called me to tell me the order was on the way. I did not have to ask to speak with a manager, because Clayton already did and provided excellent compensation. He then followed up TWO MORE TIMES to apologize and get my email address to send a corrected receipt. I hope for Potbelly's sake that they know what an amazing customer service person they have in Clayton. Thanks to Clayton, the food tasted better and this was the best experience at Potbelly's that I have ever had.
  April 03, 2017
• 5 / 5

  By jane val
  This store is located in a little strip mall. Employees were friendly, service was fast, great food!
  March 09, 2017